greatly complicated their boarding process. Previously they just had
three lines, but now they've subdivided those lines by what appears to
be seat rows. All we heard the last 20 minutes was the poor gate
attendant trying to explain the new process. And it doesn't help that
half these people haven't flown in years.
Speaking of inexperienced travelers, we also overheard a woman asking
for help with her ticket. She was trying to understand the connection
process. She'd never flown before. The lady who helped her realized
that her connecting flight isn't until tomorrow. Doh!
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